General FAQ's

•How do I get a quote?

You Can Request A Quote Online
or Call Us Monday thru Friday
9:00 AM to 6:00 PM at 713-213-3796

•Where is Urban World located?

We are located in Houston, Texas.

Urban World T-Shirts and Signs
10130 Lasaber Ct                         
Houston, Texas 77038 ( Near Veterans Memorial & West Rd)
Screen Printing Houston, Signs.

 •What are your business hours?

Our business hours are Monday thru Friday 9:00am to 6:00pm CST

•Does your company sell "plain" or "blank" items?

Yes. Call us for pricing and availability.

•What do I do if there is a problem with my order?

Contact us immediately by phone at 713-213-3796 or e-mail at urbanworldsp@aol.com. We will help resolve the problem as quick as possible.

•Does  your company charge sales tax?

We charge taxes on every order unless you have filled out and filed a tax exempt form with us prior to the job being done.

•Does your company offer a guarantee?

Because you approve each step of the process, your job is completed exactly the way you ordered it. We do guarantee that your product will be without material flaw, and match what you designed or we will correct the error.

•Do you offer embroidery services?

Yes. To get a quote for embroidery we will need to view the design to provide you with pricing information. Please send us your artwork and we'll get a quote to you as quick as possible.

•What is the minimum quantity I can order?

One dozen (12) garments is our minimum order. Although we will not turn away a customer needing one shirt decorated for a special event. Contact us and we will gladly work with you on any special needs you may have.

•What is your pricing based on?

Custom Screen-printed items prices are based on quantity, color, the type of garment, the number of print locations, how many colors in the design.

Embroidery prices are dependent on stitch count (how many stitches it takes to embroider your design) as well as on total quantity and the color and type of garment.

•How do I get the best price for my order?

The least expensive t-shirt would be a white shirt with a 1-color design.

Pricing is based on the following factors:

•shirt style and color

•number of colors and locations printed on the shirt

•quantity of shirts ordered

•Ordering larger quantities keep costs low ~ the more you buy, the lower the price

•White garments are less expensive than colored garments.

•printing on fewer locations

•printing fewer colors

•Do you offer  quantity price breaks?

Yes. We offer price breaks as the following:

•12 - 23

•24 - 35

*36 - 47

•48 - 71

•72 - 99  

*100 - 199

*200 - 299

*300 - 599

*600 - 1199

*1200 - 2999

To receive quantity discounts, all items must be imprinted with the same artwork.

Artwork FAQ's

•If I don't have a design, can I get your company to make a design for me?

Yes. We will reviews all work submitted for printing. After review a determination is made if changes are recommended or needed. If you are having trouble creating your design, our Art Staff would be happy to guide you through the process. If you would like our staff to create a custom design for you based on your ideas or sketches, we will be happy to help you create your customized look, however there will be an art charge, or you can choose from one of our ready made art templates (at no extra charge) and we will customize it to fit your needs. For more information and pricing, please e-mail or call us. 713-213-3796 Screen. Printing Houston, Signs.

•What type of art files do you accept?

To view what type of art files we accept, click on the art file tab.

•How do I send my artwork to you?

You can send your artwork to use by email, standard mail or you can drop your art off at our location. You can contact our office Monday thru– Friday 10:00 AM – to 6:00 PM at 713-213-3796 to see what works best for you.

•What is digitizing?

Digitizing is the process of 'tracing' over the top of an image so it can be used for embroidery. This normally takes 1-2 days to produce. We offer a high quality digitizing service.We will sample your artwork or logo and digitize it to fit your needs.
 
•If my artwork needs some "touch-up," Is there a charge for that?

Depending on the level of touch-up work your design requires will determines if there will be a charge for touch up. The best way for us to help determine if there will be any cost is to send a copy of the artwork as it exists and we will be able to determine if the work needed will require a charge. If so, we will provide you with a firm quote. If you would like more information, please e-mail or call us Monday – Friday 10:00 AM – to  6:00 PM CST at 713-213-3796.

Apparel Sizes / Colors FAQ's

•Do you offer "youth" sizes?

Yes. We offer infant, youth extra small (2-4), youth small (6-8), youth medium (10-12), youth large (14-16) and youth extra large (18-20).

•Do you offer 2X, 3X, 4X, etc. size shirts?

Yes. If the shirts are manufactured in large sizes we offer up to 6X, however, not all colors are available in these size shirts. Call or e-mail for availability.

•Can I mix the shirt sizes in my order?

Yes. You can mix the sizes any way that you need to complete your order.

•Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?

Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The total number of shirts in your order determines the price you pay for each garment.

•Can I have different ink colors on different color shirts?

Yes. However, each ink color change will incur an ink color change charge of $10 per color.

What apparel colors are available?

For a listing of the basic colors that we offer please visit our apparel catalog. We can attempt to get any color requested but it is subject to availability.

•What types of textiles do you offer?

Most of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend.  Not all colors are offered in both types of material.  Heather colors that are listed under 100% cotton are blends ranging from 90% to 99% cotton.  For more information on a particular textile e-mail or call us Monday – Friday 8:00 AM – 5:00 PM at 713-213-3796

Ordering FAQ's

•How do I place an order?

We offer three ways to place an order. You can place an order (1) by phone, (2) e-mail, and (3) fax.

•How do I pay for my order?

Payments can be made in the form of cash, check or credit card. We accept Visa, MasterCard, and Discover.

•When do I pay?

If you are going to pick your order up a 50% deposit is required, and the balance is due upon pick-up. If you are going to recieve your merchandise via shipping, the balance must be paid in full before we will start your order unless Net terms have been set up with our accounting offices prior to the job being entered.

•Do I get to see a "sample" before you print my order?

Yes. After you place your order, you will receive an e-mail with a virtual proof of your order to ensure that the job meets your satisfaction. With the virtual proof, you have the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive an artwork approval from you.

•How long does it take to receive my order?

Production time is dependent on many variables such as total quantity of pieces, how complicated your artwork is among other factors. See our standard delivery times below:

Custom T-shirt Printing Orders:
We allow 5 - 7 business days for production after you have approved artwork.

Embroidery Orders:
We allow 7 - 10 business days for production after you have approved artwork.

Specialty Item Orders:
We allow 7 - 10 business days for production after you have approved artwork.

•Need your order faster?

No problem, rush services are available for an additional charge. We will do whatever it takes to ensure timely delivery of your garments. Call today for details and price quotes!

•Can I cancel my order?

If you cancel your order within 24 hours of placing the order, we have a $50 cancellation fee as well as a 20% restocking fee for ordered garments.

•Do you take overseas orders?

Sorry. We do not take overseas orders.

•Are white garments cheaper than colors?

Yes, white garments are a little bit less expensive, but not by much! If you want a colored garment but are looking to reduce your cost, reduce the number of ink colors instead!

•Do I have to get all the same size?

Of course not! You can order multiple sizes! They can even all be on the same order, which gets you a better price, as long as we can print the same size design on all of them.

•Do I have to get all the same color garment?

Nope! You can get multiple colors within the same order as long as the ink colors and design remain the same.

•Can I combine different styles of garments for my order?

Yes, you may combine any number of styles to get the quantity price break. For example, order 24 t-shirts, 24 tank tops and 24 sweat shirts and receive the 72 piece price for all garments, as long as all garments receive the same print.

•Can I combine different colors of garments for my order?

Yes, most artwork will print well on different shirt colors. Mix colors all you want. When we review your art we'll notify you if there's a potential problem, and help you find the solution. Remember, no surprises...you always approve our work!

•Can I purchase multiple items with the same imprint?

Yes.  For example both red long sleeve t-shirts and black sweatshirts could be ordered with the same white imprint.

If you wanted a different ink color on each type of textile, there would be a $10 charge for the ink color change.

If your shirts have different images (artwork or text) then they would need to be ordered separately.

•What is the minimum number of shirts I can order?

The minimum order is 12 shirts.

•What are my shipping options?

We use UPS for ground shipments. If you have an account with Federal Express or DHL, we are happy to use any of their shipping options. For large shipments we can utilize a trucking company to save freight costs. Please inquire.